bh 999bet Privacy Policy
When you open an account or use the bh 999bet platform, this policy gives you a complete understanding of how your personal information is collected, how it is used, and how it is kept secure.
This Privacy Policy ("Policy") applies to all users of the bh 999bet platform. When you visit our website, register, or use any of our services, you are considered to have automatically agreed to the terms of this policy. To learn more about us and understand the scope of our services, please read the About Us page.
Important: Please read this policy carefully. It is your responsibility to understand all sections before creating an account or using services on bh 999bet.
Information Collection
bh 999bet collects user information through various methods. The purpose of this collection is to ensure secure services, verify accounts, and meet legal obligations.
1.1 Information You Provide Directly
Information you provide directly when registering or using our services:
- Full name and date of birth
- Mobile number and email address
- Postal address
- Bank or mobile banking account details (such as bKash, Nagad, Rocket, Upay)
- National ID or passport number (for identity verification)
1.2 Automatically Collected Information
When you use the platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Login time and date
- Behavioural data collected through cookies and tracking technologies
1.3 Information Received from Third Parties
In some cases, necessary information about you may be collected from identity verification agencies or payment processing companies. This information is used only for specific purposes and is not stored unnecessarily.
Information Use
Collected information is used for the specific purposes listed below. bh 999bet does not use this information beyond the stated purposes under any circumstances.
| Purpose of Use | Details |
|---|---|
| Account Management | Registration, login, password recovery, and account verification |
| Financial Transactions | Processing deposits and withdrawals, fraud prevention |
| Customer Support | Providing support via live chat and email |
| Security | Detecting and preventing suspicious activity |
| Legal Compliance | Adhering to applicable laws and regulations |
| Service Improvement | Analysing and improving the platform experience |
| Contact | Sending important updates and security notifications |
Information Storage and Security
3.1 Retention Period
Your information is retained while your account is active and for a specific period thereafter as required by applicable law. When information is no longer needed, it is securely deleted or deactivated.
3.2 Technical Security Measures
bh 999bet keeps your information secure through the following technical methods:
- SSL encryption — ensures protection during data transfer
- Encrypted databases — stored data is protected from unauthorised access
- Firewall and intrusion detection systems — prevents external attacks
- Two-factor authentication (OTP) — to strengthen account security
- Regular security audits
3.3 Staff Access Controls
Only authorised staff may access your information for specific purposes. All staff are bound by strict confidentiality agreements and receive relevant training.
Your password is never stored as plain text on our platform — it is always stored through one-way encryption.
Sharing Information with Third Parties
bh 999bet does not sell your personal information or provide it to third parties for commercial gain. However, sharing information may be necessary in certain specific situations:
4.1 Payment Processors
To process deposits and withdrawals, necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for transaction processing.
4.2 Identity Verification Agencies
Specific information may be shared with specialised verification services to ensure account security and prevent fraud.
4.3 Legal Authorities
Necessary information may be provided to authorities in the case of a court order, a lawful request from an investigating agency, or a legal obligation.
4.4 Technology and Infrastructure Partners
Minimal information is shared with cloud storage, server management, and technology service providers for operational purposes. These partners are contractually bound to uphold our privacy standards.
Cookies and Tracking Technologies
bh 999bet uses cookies to keep the website running smoothly and to improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login status, security verification, and core functions.
- Functional Cookies: Used to remember language preferences, session settings, and user preferences.
- Analytical Cookies: Used to analyse page visit counts and usage patterns — data collected is anonymous.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies will prevent you from using some core features of the platform.
User Rights
bh 999bet respects users' rights regarding their information. You may exercise the following rights:
6.1 Right to Know
You may find out at any time what information we hold about you and what it is being used for.
6.2 Right to Correction
If any of your stored information is incorrect, you may request a correction. This can be done through your account settings or by contacting our support team.
6.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, if there is a legal obligation or an ongoing financial transaction, it may not be possible to fulfil the request immediately.
6.4 Right to Restrict Processing
In certain cases, you may ask that the processing of your information be limited, such as while the accuracy of the information is being verified.
6.5 Right to Object
If you object to receiving marketing communications, you may opt out at any time.
To exercise these rights, please contact our customer service team via live chat or email. We provide support in both Bengali and English.
Protection of Minors
bh 999bet strictly follows a 21+ age policy. Information of anyone under the age of 21 is not knowingly collected or processed. If it becomes known that a minor has registered, their account and information will be deleted immediately.
To learn more about responsible gaming and age-related restrictions, please read our Responsible Gaming page, where detailed safe play guidelines are provided.
International Data Transfers
bh 999bet uses servers and services across different countries, so some data may be transferred internationally. In such cases, it is ensured that:
- Adequate data protection measures are in place in the destination country.
- Data protection conditions are included in agreements with third parties.
- Transferred data remains encrypted throughout the entire process.
Policy Changes
This privacy policy may be updated from time to time due to business needs, legal changes, or technological developments. If significant changes are made:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent via email or on the platform for important changes.
- Continued use of the platform after changes have been made will be considered acceptance of the new policy.
You are therefore encouraged to check this page regularly. Reading our full Terms and Conditions will give you a more detailed understanding of how the service is used.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
- Email: [email protected]
We will do our best to respond to your request as quickly as possible. For general questions, visit our FAQ page, where answers to many common questions can be found.
For sensitive requests related to data protection, we will take action only after verifying your identity, which is done for your own security.